At TrueCare Kits, we are committed to delivering your health and wellness products safely, efficiently, and in a timely manner. We understand that when you order medical and wellness-related items, reliability and transparency in shipping are essential. The Shipping Policy outlines our order processing procedures, shipping methods, estimated delivery timelines, shipping charges, and other details to ensure a smooth and satisfactory shipping experience.
Please read the policy carefully before ordering:
1. Order Processing
All orders placed through our website are processed within 1-2 business days, excluding weekends and public holidays. Orders submitted after standard business hours may be processed on the following business day.
Once your order has been successfully placed, you will receive an order confirmation email. After your order has been processed and shipped, you will receive a separate shipping confirmation email that includes tracking information.
Please note:
- Orders are processed in the order they are received.
- During peak seasons, promotional events, or high-volume periods, processing times may be slightly extended.
- We reserve the right to delay processing if additional information is required for verification or fraud prevention purposes.
If there are any unexpected delays in processing your order, our support team will notify you via email.
2. Shipping Methods and Delivery Timeframes
We offer reliable shipping options to ensure your products arrive swiftly and securely. Shipping options available at checkout may include:
Standard Shipping
Estimated delivery within 3-8 business days from the date of shipment, depending on your location.
Expedited Shipping
Faster delivery options may be available at checkout for an additional fee. Delivery timelines vary depending on the selected shipping service and destination.
Delivery timeframes are estimates and begin once the order has been shipped, not from the date of order shipment.
Please understand that shipping carriers may occasionally experience delays due to:
- Weather conditions.
- Carrier service disruptions.
- High shipping volume.
- Public holidays.
- Natural or unforeseen events.
While we try to ensure delivery on time, we cannot guarantee exact delivery dates once the package has been transferred to the shipping carrier.
3. Shipping Rates and Charges
Shipping costs are calculated at checkout based on several factors, including:
- Delivery location.
- Selected shipping method.
- Order weight and size.
- Promotional discounts or free shipping offers.
All applicable charges will be clearly displayed before you finalize your purchase.
From time to time, we may offer free shipping promotions on qualifying orders. These promotions may be subject to minimum purchase requirements and are valid only for eligible destinations.
4. Domestic Shipping
TrueCare Kits primarily ships within the United States. Delivery times vary depending on your geographic location.
For domestic orders:
- Most deliveries arrive within 3-8 business days after shipment.
- Remote or rural locations may need additional delivery time.
- Expedited options, if selected, may shorten delivery time.
We do not currently guarantee same-day or overnight shipping unless explicitly stated during checkout.
5. International Shipping
At this time, shipping availability may be limited to selected regions. If international shipping is offered:
- Delivery times may vary significantly depending on the destination country.
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Customs clearance procedures may cause delays beyond our estimated shipping timelines.
TrueCare Kits is not responsible for customs delays or additional import charges once the package has left our facility.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. The tracking number allows you to monitor the progress of your shipment directly through the carrier’s website. Tracking information may take up to 24-48 hours to update you after you receive the shipping confirmation email.
If your tracking information shows no movement, please contact the shipping carrier first. If the issue remains unresolved, our support team will be happy to assist you.
7. Address Accuracy and Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout.
Please double-check the following before submitting your order:
- Street address.
- Apartment or unit number.
- City.
- State.
- ZIP/postal code.
- Contact information.
TrueCare Kits is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you realize that you entered incorrect shipping information:
- Contact us immediately.
- Address changes may only be possible before the order is shipped.
Once an order has been dispatched, we may not be able to modify delivery details.
8. Failed Delivery Attempts
If a package cannot be delivered due to:
- Incorrect address.
- Refused delivery.
- Failure to pick up from a carrier facility.
- Repeated failed delivery attempts.
The package may be returned to us by a carrier.
In such cases:
- The customer may be responsible for reshipping costs.
- Original shipping charges may not be refundable.
9. Lost or Damaged Packages
We take care in packaging orders securely. However, if your package arrives damaged or appears to be lost in transit, please follow these steps:
Damaged Items
- Contact us within 48 hours of delivery.
- Provide clear photos of the damaged product or packaging.
- Retain all original packaging materials until the issue is resolved.
Lost Packages
If tracking indicates your package was delivered but you have not received it:
- Check around your property and with neighbors.
- Verify the shipping address.
- Contact the carrier for additional details.
If the issue cannot be resolved with the carrier, contact our support team for assistance. While we are not responsible for carrier errors, we will work with you to help find a resolution whenever possible.
10. Shipping Restrictions
Certain products may be subject to shipping restrictions due to regulatory requirements. In such cases:
- We may cancel orders that cannot be legally shipped to your location.
- You will be notified and refunded if this occurs.
We reserve the right to refuse or cancel orders if we believe shipping compliance cannot be met.
11. Split Shipments
In some situations, your order may be shipped in multiple packages. It may occur if:
- Items are stored in different warehouses.
- Certain products require special handling.
- An item becomes temporarily unavailable.
If your order is split into multiple shipments, you will receive separate tracking details for each package.
12. Order Modifications and Cancellations
You may request order modifications or cancellations before the order is processed and shipped.
Once an order has been dispatched:
- It cannot be canceled.
- Shipping fees may not be refundable.
To request changes, please contact our support team as soon as possible after placing your order.
13. Delays Beyond Our Control
While we try for timely fulfillment, delays may occur due to circumstances beyond our control, including:
- Natural disasters.
- Severe weather.
- Carrier labor disruptions.
- Government restrictions.
- Supply chain interruptions.
TrueCare Kits is not liable for delays caused by external factors once the package has been handed over to the shipping carrier.
14. Contact Information
If you have any questions regarding shipping, delivery status, or order concerns, please contact our customer support team:
Email: sales@truecarekits.com
Phone: +1-510-735-8457
Address: 1614 Sterchi St, Knoxville, TN 37921, United States
We aim to respond to all inquiries within 1-2 business days.
15. Policy Updates
TrueCare Kits reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with the updated revision date.
We encourage customers to review this policy periodically to stay informed about our shipping practices.
Final Note
Your satisfaction is important to us. We are dedicated to providing secure, reliable, and transparent shipping services so that your health and wellness products reach you swiftly and safely. If you have any questions or concerns regarding your shipment, please do not hesitate to reach out to our support team.
Thank you for choosing TrueCare Kits.